Guess We Robbed A Gas Station
My wife and I received a letter from the SuperAmerica corporate office the other day accusing us of driving off from a pump (even noting our license plate number) and not paying for $20.00 of gas. This occurred two weeks ago, and they’re just now notifying us. We allegedly stole from their company and instead of calling the police, they wrote us a letter. Seem a tad suspicious?
So, naturally, I investigated. I accessed our online bank statements. And in fact, on the date specified by SuperAmerica’s security manager, we did make a purchase at the indicated store. But not for $20.00, for $26.00. Furthermore, it was deducted from our account and placed in their pockets so they can import more foreign oil. So their data is inaccurate, their accusation is false, and I’m completely baffled why the security department would not contact the corporate accounting department, which is located in the same building, probably two cubicles down.
Now let’s wrap this rant up. They asked us to correspond by mail or reimburse them by credit card. By the way, the phone number on the letter was the actual corporate office number, which I called to verify. I chose to correspond by a letter as well, with evidence of the bank transaction history (omitting our account number naturally) and admitting my reluctance to reply as the letter seemed suspicious in this day and age of identity theft. I encouraged them to contact our bank or include the authorities. Lastly, and most importantly, I told them they lost a customer.
The point is this. You are a huge corporation that has drive-offs occur on a frequent basis. Your employees are instructed to call the police. In this instance, my wife would have shown you the receipt of purchase. Look at the facts before you start pointing fingers. You’re killing trees and wasting ink. You have our address, you have our credit card number, you know the bank, you have more than enough info to investigate the details. Thanks for wasting an hour of my life. I’m interested in how the company will reply.